FAQ

Home ] What's new! ] Suspension types ] Tutorials ] Downloads ] Data files ] [ FAQ ] Purchase here ] Contact us ]

Table of Contents


Operating system requirements.
Does SusProg3D run on Windows 64-bit operating systems?
Does SusProg3D run on a Mac?
Exception ELicenceError or Error reading registration data onWindows Vista or Windows 7?
The graphic does not display.
The display causes Access Violations.
Need to read an old data file (pre V4.00).
Unexpected calculation error.
Intermittent problem with dialog boxes being displayed behind the calling form.
Installation problem - starting a 16-bit program.
Installation problem - which Windows rights must I have to install SusProg3D?
SusProg3D.exe - Entry Point Not Found
[x32] CHECK_DRIVER_STATUS error [0]: FALSE CONDITION
I upgraded and the anti-lift values exported to Excel are different.

Operating system requirements.

SusProg3D will run on all current Microsoft Windows operating systems: Windows 2000, Windows XP, Windows Vista (32-bit and 64-bit) and Windows 7 (32-bit and 64-bit).
All older operating systems are considered obsolete.

To run SusProg3D you will need OpenGL. This is provided by GLU32.DLL and OPENGL32.DLL.
These DLLs come with all current Microsoft Windows operating systems.

To use the Excel interface, you will need Excel97 or later.
Excel95 and earlier are not supported.

Current Microsoft Windows operating systems.

Windows 2000
=========
Minimum Service Pack 4
Windows 2000 is now in 'Extended support' phase with a planned end of life 30 June 2010.

Windows XP
=========
Minimum Service Pack 1
Windows XP moves to 'Extended support' phase on 14 April 2009, with a planned end of life 8 April 2014.

Windows Vista
=========
Windows Vista Home Premium is the minimum edition supported.
SusProg3D has not been tested on Windows Vista Home Basic.
Both 32-bit and 64-bit versions of Vista are supported (although SusProg3D is still a 32-bit application).

Windows 7
=========
Both 32-bit and 64-bit versions of Windows 7 are supported (although SusProg3D is still a 32-bit application).

Obsolete operating systems

We do not provide any support for hardware and/or software issues on these operating systems.

Back to Top

Does SusProg3D run on Windows 64-bit operating systems?

SusProg3D is a 32-bit application using 32-bit DLLs and drivers, and will run on Microsoft Windows 64-bit operating systems under Wow64.
SusProg3D is developed and tested on Windows 7 Ultimate Edition, 64-bit.

SusProg3D will not run on Itanium-based systems.

SusProg3D 64-bit

We do have plans to produce a native 64-bit version of SusProg3D, but are reliant on our compiler and component vendors  producing 64-bit versions.
Unfortunately we cannot put a date to this.

Back to Top

Exception ELicenceError or Error reading registration data onWindows Vista or Windows 7?

When first running SusProg3D, and you get an application error similar to this


Exception ELicenceError in module SusProg3D.exe at 000A64FC. LFCreate 42 REGISTRY OPEN ERROR


or you get an error reading registration data

Invalid registration data

then you need to run SusProg3D as administrator.

Go to Start -> All Programs -> SusProg3D using left mouse clicks.

This will open the SusProg3D menu folder and show three items - SusProg3D (the main SusProg3D executable program), SusProg3d Help (the Help file) and SusProg3D Installation Notes.

Right click on SusProg3D. This will bring up a sub menu. Click on "Run as administrator". You will get a UAC dialog. Enter the administrator password and then OK.

SusProg3D will then start and run.

Then close SusProg3D.

This only needs to be done once.

Now you can run SusProg3D from the Start menu or desktop icon.

Back to Top

Does SusProg3D run on a Mac?

SusProg3D is a Windows 32-bit application.

We have not done any testing on Mac systems and do not support any hardware and/or software issues when running on a Mac. We have no plans to produce a native Mac version.

The following may be of interest.

How to use BootCamp to install and run Windows XP
http://www.macworld.com/article/50374/2006/04/winmacfaq.html

Parallels runs Windows on Mac OS X
http://www.parallels.com/

Back to Top

The graphic does not display.

Note that the display requires a data set for which the Geometry has been calculated.
When starting with a new data set, and no data has been entered or the Geometry has not been calculated, then the display will be blank, with only the datum axis lines.

if you have a valid data set, which has been calculated, and the display still has a problem, then this could be due to the video display driver or settings.

There may be a problem with video cards or drivers not supporting OpenGL

Try turning down the hardware acceleration

Go to Settings, then Control Panel, then Display

Find the section that refers to "Hardware acceleration"

Using Windows95 and 98, this is under Settings, Advanced Properties, Performance.

Using Windows 2000 and XP, this is under Settings, Advanced, TroubleShooting.

Turn the hardware acceleration down from "Full" to "None".

You may need to download and install the latest video drivers for your graphic card. See the website of your PC vendor or graphic card vendor for details.

Back to Top

The display causes Access Violations.

Cause 1 - OpenGL driver

The graphic display will sometimes fail with "Access violation at address xxxxxxxx in module 'GLU32.dll'."

Try changing the number of colours or the display resolution.

Go to Settings, then Control Panel, then Display

Cause 2 - Not enough colours

The graphic display does not work when '256 colours' is selected. The minimum requirement is either High or True colour.

Go to Settings, then Control Panel, then Display

Cause 3 - Outdated video driver

If the error message indicates a failure in a video driver component - a VXD file, for example "Access violation at address xxxxxxxx in module 'nv3.vxd'" then this is most likely caused by outdated video drivers.

You will need to obtain and install the latest video drivers for your video card.
Consult the video card or PC manufactures web site.

Back to Top

Need to read an old data file (pre V4.00)

Support for SusProg data files prior to V4.00 has been deleted.
If you have data files saved with SusProg versions prior to V4.00, then download the Convert utility which will read all data files prior to V4.00 and save them in the V4.05 format.

The default data file extension is now S3D.

Back to Top

Unexpected calculation error

Firstly, check that you have the latest version. See the About box (under Help).
If you do not, then download and install the latest version.

If the problem still exists, then email the details of the problem, including a copy of the data file.

Back to Top

Intermittent problem with dialog boxes being displayed behind the calling form.

Only observed when using Windows XP.

You will need to download and install Windows XP Service Pack 1

SusProg3D Version 4.33a (and later) supports the fix provided in Windows XP SP 1.

Back to Top

Installation problem - starting a 16-bit program.

If you try to start or install an MS-DOS-based or a 16-bit Windows-based program on your Windows XP-based computer, you may receive an error message that is similar to one of the following:

16-bit MS-DOS Subsystem
C:\Winnt\System32\config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.

16-bit MS-DOS Subsystem
config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.

16-bit MS-DOS Subsystem
C:\Windows\System32\Autoexec.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application. 

Although you may be prompted to quit the program or ignore the error message, either selection makes the program quit.

The solution is documented in Microsoft Knowledge  Base article KB324767.
http://support.microsoft.com/default.aspx?scid=kb;en-us;324767

Back to Top

Installation problem - which Windows rights must I have to install SusProg3D?

With Windows NT based operating systems (Windows 2000, Windows XP, Windows Vista and Windows 7) you must install SusProg3D as an Administrator or a user with Administrative rights.

Once SusProg3D is installed, any common user with the following Windows rights can run the program: Folder Level Rights; Read & Execute and List Folder Contents File Level Rights; Read & Execute.

Back to Top

SusProg3D.exe - Entry Point Not Found

The KeyLib32.dll and its associated drivers are out-of-date.

You will need to download and install the latest library and drivers. 
Download Drivers.exe and save to a temporary directory, and then run Drivers.exe

Back to Top

[x32] CHECK_DRIVER_STATUS error [0]: FALSE CONDITION

One of the SusProg3D drivers has not installed correctly, or the permissions are not set correctly. 

Download SusProgCheck.exe and save to a temporary directory, and then run SusProgCheck.exe

The output from SusProgCheck should look like this.

This should only need to be done once.

Back to Top

I upgraded and the anti-lift values exported to Excel are different.

In SusProg3D V4.78B and earlier, the Excel exports item "AntiDive" gave the front suspension brake anti-dive, and the rear suspension brake anti-lift values; the item "AntiLift" gave the front suspension acceleration anti-lift and the rear suspension acceleration anti-squat values.

Because "anti-lift" can apply to either front braking or rear acceleration, this was changed in V4.78C.

Now, the Excel exports item "AntiDive", "AntiLift" and "BrakeAnti" all refer to the front suspension braking anti-dive, and the rear suspension braking anti-lift values; "AntiSquat" and "AccelAnti" both refer to the front suspension acceleration anti-lift and the rear suspension anti-squat values.

To avoid confusion, I suggest you use the terms "BrakeAnti" and "AccelAnti" to clearly distinguish between the anti effects produced by braking and acceleration respectively.

Back to Top

Copyright © 2009  Robert D Small. All rights reserved.
Revised: 21 April, 2010 .